Frequently Asked Questions
Everything you need to know about shopping for the latest tech at Imagine Online.
Are all electronics sold on Imagine Online covered by a warranty?
Yes, all products come with a standard 1-year manufacturer warranty. We also offer extended protection plans at checkout for accidental damage and hardware failures.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value electronics, we use premium couriers with signature-on-delivery requirements to ensure your package arrives safely.
What is your return policy for opened gadgets?
We offer a 30-day return policy. If the item is opened but in original condition, a 15% restocking fee may apply. Defective items can be returned for a full refund or exchange within the warranty period.
Do you offer technical support for device setup?
Absolutely. Our 'Tech Experts' team is available via live chat and email to help you with initial configuration, software updates, and troubleshooting for any device purchased from us.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced electronics.
Are the products sold on your site brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on Imagine Online are 100% brand new and factory-sealed.